Abstract
The electronic course reserves service at the University of Nevada, Reno became increasingly popular each year following its launch in 2000. In 2005, a homegrown system was developed to better manage the service. By 2010, the homegrown system was showing its age, and the workflow became unmanageable following deep budget cuts. In order to streamline processing and provide a superior user experience, the e-reserves department transitioned to Ares in the summer of 2011. This case study examines the decision to purchase e-reserves software and the steps taken to ensure a successful transition for library staff as well as faculty and student users of e-reserves.
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