Optimize Patient Education for Patient Satisfaction

Abstract

Program Description: This miniseminar will discuss various modalities for providing patient education in otolaryngology practice, highlighting some evidence, relevant educational concepts, and otolaryngologists’ experiences. Patient education is a critical component of patient-centered care in today’s outcomes-focused environment, in which patients obtain information from various educational media, and in which patient satisfaction is an increasingly-emphasized metric. Speakers will use combinations of literature evidence, educational theory, and critical, reflective “How I do it” descriptions to highlight different approaches to patient education. Short overview didactic sessions will be followed by a panel discussion with input from the audience. Educational Objectives: 1) Describe selected relevant concepts in medical education, and apply these in developing strategies for patient education; summarize the literature evidence for written materials in patient education. 2) Interpret techniques for use of seminars and simulation for patient education, and recognize their benefits and limitations. 3) Consider when educating medical staff and trainees is best to provide patient education.