Abstract
The emergence of the COVID-19 case has a major impact on all sectors. At this critical time, customer satisfaction can be done by optimizing the use of resources by implementing BPI. The BPI method will conduct a review regarding the resources owned and will be adjusted to the current conditions. BPI is closely related to changes in project management. One of the optimal methods used in project management is FLASH, where the project duration will be in the form of a more flexible time interval. In this research, the system also uses Trello as a project management application. The purpose of this research is to design a scheme for calculating the duration of the project, as well as mapping project management from the data tasks that are owned using the FLASH method. System testing on the fuzzy system algorithm is implemented on the AOA network. Based on the calculation on the test object carried out, the probability of completing the project on time is 76%. This amount is obtained from the average delay factor for each task. With these values, scheduling using the FLASH method obtained the fastest duration is 19 days and the latest is 30 days.
Highlights
The emergence of the COVID-19 case has a major impact on all sectors
customer satisfaction can be done by optimizing the use of resources by implementing Business Process Improvement (BPI)
BPI is closely related to changes in project management
Summary
Business Process Improvement (BPI) sangat erat kaitannya dengan perbaikan pada pengelolaan aktivitas atau proyek untuk mendapatkan hasil yang lebih optimal. Berdasarkan latar belakang permasalahan yang ada, maka dari itu dibutuhkannya pendekatan Fuzzy Logic Application For Schedulling (FLASH) yang diharapkan dapat memperkirakan waktu untuk mengurangi dampak ketidakpastian pada hasil yang diperoleh serta mendasari pengambilan keputusan manajerial tentang proses improvement berdasarkan model matematika dengan tingkat tinggi, dan pertimbangan apakah penerapan proses improvement diperlukan untuk proses selanjutnya atau tidak. Metode pengumpulan data untuk dijadikan sumber data terminology posibilitas dari pada probabilitas serta penelitian didapatkan melalui studi pustaka, observasi, memiliki pilihan waktu yang lebih banyak dibanding wawancara, dan kuesioner. Data yang diperlukan antara lain adalah data task/aktivitas, faktor keterlambatan Pencarian jalur kritis melalui perhitungan maju/forward untuk setiap task, dan durasi setiap task dengan jenis pass dilakukan untuk menemukan nilai FES Sedangkan untuk pencarian nilai FLSX dimana nilai waktu terlama mulai suatu task x dapat diperoleh dengan pengurangan nilai FLFX dan durasi pada task x
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