Abstract
The distribution of scholarships is carried out to assist in the determination of recommending someone who deserves to receive a scholarship, a Decision Support System is needed because the system for selecting scholarship candidates is still manual, and has many weaknesses. The large number of scholarship participant applicants makes schools having difficulty handling manual data processing so that software is needed to simplify the data processing. There for not all students who apply to receive scholarships can be granted, because the number of students who apply is very large, it is very necessary to build an SPK with the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method which can help provide recommendation for scholarship recipients. Based on the analysis of the DSS with the TOPSIS method, it was carried out by means of a questionnaire, interview observation and system implementation. In the assessment of scholarship acceptance, it can be used as a basis for facilitating decisions on scholarship recipients because the system will process data and provide information quickly, precisely and consistently to the principal of students to receive the best scholarships to be awarded. Can form a decision that is right, effective and efficient in managing data on student recipients who are truly entitled to receive the scholarship. The TOPSIS method can be used to determine scholarship recipients, SPK in the assessment of scholarship acceptance can facilitate decisions in grade 7 students of SMP Negeri 17 Padang proportionally based on the results of student data processing including family cards, parents 'jobs, parents' income, number of dependents of parents and age parents accurately and accurately because the system can minimize errors in the process of calculating data normalization
Highlights
Patient satisfaction is an important indicator in improving the quality of the hospital
RSIA Siti Hawa always tries to improve the quality of the hospital in order to provide excellent service
of the efforts made to improve the quality of the hospital is by knowing the level of patient satisfaction
Summary
Rumah sakit sebagai sebuah institusi pelayanan kesehatan dituntut untuk selalu menjaga kepercayaan pasien dengan meningkatkan kualitas pelayanannya. Merancang Sistem skala multiitem yang mengukur persepsi dan harapan pelanggan serta gap diantara keduanya berdasarkan 5 Mengimplementasi Sistem Dengan Metode Service Quality dimensi kualitas yaitu kehandalan, bukti fisik, kepastian, empati, dan daya tanggap [11]. Kumpulan Pane melakukan pengukuran kualitas Tahap ini merupakan langkah awal untuk menentukan pelayanan untuk mengetahui tingkat kepuasan pasien permasalahan yang akan diteliti. Karena tujuan dari Servqual untuk mengukur tingkat kepuasan pasien penelitian adalah menemukan solusi dari permasalahan terhadap pelayanan RSIA Siti Hawa. Untuk itu dengan Pada tahap ini menggambarkan proses mengukur adanya penelitian ini diharapkan mampu memberikan tingkat kepuasan pasien dengan metode Servqual solusi terhadap permasalahan yang dihadapi. Maka hasil dari analisa masalah dengan hasil berupa gap yang merupakan selisih dari harapan menggunakan metode Servqual diharapkan mampu dan kenyataan yang dirasakan pasien dari pelayanan memberikan solusi dalam mengevaluasi kinerja dan yang diberikan.
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
