Abstract
The purpose of this study are to find out and analyze the optimization of the Consumer Dispute Settlement Agency against disputes in motor vehicle credit loans in the Bogor region based on Law Number 8 of 1999 concerning Consumer Protection, and also the inhibiting factor in the optimization of BPSK against disputes in motor vehicle loan loans. The research method used in this study is normative juridical research that takes a qualitative approach. The results of this study are: the role of BPSK on disputes over motor vehicle credit loans is not optimal, it is necessary to optimize efforts for BPSK to become a fast, inexpensive and fair consumer-focused settlement institution outside the court. The inhibiting factor is the optimization of the Bogor City BPSK and Bogor Regency against disputes on motorized vehicle loans, including legislation and resources. BPSK is shackled by very complex regulations in the UUPK, even some UUPK articles actually contradict each other. Resource constraints include human resources, infrastructure and budgeting.
Highlights
analyze the optimization of the Consumer Dispute Settlement Agency against disputes in motor vehicle credit loans in the Bogor region based on Law Number 8 of 1999 concerning Consumer Protection
The research method used in this study is normative juridical research
The inhibiting factor is the optimization of the Bogor City Badan Penyelesaian Sengketa Konsumen (BPSK)
Summary
Sebagai badan yang dibentuk secara khusus oleh pemerintah dalam rangka membantu masyarakat untuk penyelesaian persoalanpersoalan tentang sengketa konsumen harus lebih diketahui oleh masyarakat secara luas, agar masyarakat memiliki gambaran bagaimana menyelesaikan persoalan jika mereka selaku konsumen menghadapi kekecewaan atau ketidakpuasan atau bahkan penipuan dari pelaku usaha atas barang dan/atau jasa yang telah konsumen beli dengan membayarkan uang dalam jumlah tertentu sehingga tidak mengalami banyak kerugian. Menurut Undang-undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen Pasal 52 huruf a, BPSK selaku badan atau lembaga saat ini bertugas dan berwenang dalam menyelesaikan sengketa konsumen yang terjadi mempunyai beberapa cara penyelesaian atau sering disebut dengan metode penyelesaian sengketa yang antara lain adalah mediasi atau arbitrase atau konsiliasi. Metode penelitian yang digunakan dalam penelitian ini adalah pendekatan yuridis normatif, yaitu hukum dikonsepsikan sebagai norma, kaidah, asas atau dogma-dogma/yurisprudensi
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