Abstract
Flow of information is of utmost importance during product development (PD) endeavours with timely feedback supporting the resolution of higher risk elements. PD task size, multitasking and resource utilisation levels of the PD system influence information flow and the value ultimately realised from the investment in PD. In this paper, a model incorporating a methodology developed using queuing theory, and in particular, results obtained for Jackson networks are extended to help engineering management to improve PD task flow and consequently become more ‘lean’. Considered factors include: optimal PD task size and multitasking (focus) level as well as the utilisation level of PD resources. Empirical data were collected from a case study company and compared to optimal values. The benefits of the proposed model and approaches are discussed.
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