Optimal Policies for Multi-server Non-preemptive Priority Queues

Abstract

We consider a multi-server non-preemptive queue with high and low priority customers, and a decision maker who decides when waiting customers may enter service. The goal is to minimize the mean waiting time for high-priority customers while keeping the queue stable. We use a linear programming approach to find and evaluate the performance of an asymptotically optimal policy in the setting of exponential service and inter-arrival times.