Abstract
The focus of this study is the application of a non-parametric model called operational competitiveness rating analysis (OCRA), to obtain ratings that gauge the relative operational performance of the application software development teams of a large bank in Hong Kong. The computed ratings would be the basis of important management decisions relating to the connection between personnel performance and benefits. This application of OCRA requires the values of resources consumed and outputs generated. Cost figures were used to measure the teams' resource consumption. The value of the teams' software output was measured by function point analysis. The performance ratings obtained by OCRA are compared with data envelopment analysis (DEA) ratings and ratio scores. Comments are offered on the implementation of the proposed approach.
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