Abstract
The optimization of check-in counter number and the efficiency of check-in system are the common demand of the airport and the airline. The former research on the optimization of the check-in system rarely involved the use of self-service check-in counter, in view of the use of self-service check-in rate will continue to rise and is likely to become the dominant check-in mode in the future, This paper will quantitative analysize the relationship between self-service check-in counter and the check-in system efficiency, it will give the check-in counter number when the optimal operation efficiency of check-in system based on the queuing theory. Finally, combined with a typical airline flight plan data to analysize the model efficiency, the results verify the feasibility and effectiveness of the method.
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