Abstract
Healthcare institutions are tasked with improving the quality of service reducing costs. The management of these organizations requires an easy method to gain quick, actionable insights to ensure they are providing quality service in a sustainable business environment. Operation improvements are to put attention on the practices planned to achieve the goals within the business on the organization. The key activities of operation improvements focus on product development. Quality of the product is the key factor as this involves customer satisfaction. Maria R. Shirey 2009 in Volume 31 of the article The Journal for Healthcare Quality (JHQ) endorses the art and science of healthcare quality preparation to improve the health results and advance the exercise in affecting situations. There are already multiple factors to improve operations and quality. However, a data analytics solution can be developed to provide insights to clinical laboratory and hospital management about the performance of the healthcare organization via series related metrics and reports which also can provide insights into current industry conditions and emerging trends. The core laboratory operation metrics module can be designed to provide insights related to the operational performance of the core laboratory.
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