Opening the Black Box of Advisors in Information Technology Outsourcing: An Advisory Activity Model

Abstract

Information technology outsourcing (ITO) is an important market phenomenon and research topic. Recently, research has identified advisors as a key driver for successful ITO engagements. In this paper, we investigate the activities of third-party advisors in ITO engagements for the first time. We used an exploratory qualitative research approach and conducted 14 expert interviews with experienced industry practitioners. In analyzing the data, we identified 104 activities that serve as the basis for a novel IT advisory activity model for ITO. We also identified common viewpoints among the practitioners and matched them with findings from other research studies based on a literature review. Our model provides interesting insights into ITO and the role that advisors play in client-vendor relationships. This study delivers a basis for further research about advisors’ influence on clients and vendors in the ITO context.