Ontology-driven intelligent service for configuration support in networked organizations

Abstract

Nowadays, organizations must continually adapt to market and organizational changes to achieve their most important goals. Migration to business services and service-oriented architectures provides a valuable opportunity to attain the organization objectives. This migration causes evolution both in organizational structure and in technology-enabling businesses to dynamically change vendors and services. One of the forms of organizational structures is the form of networked organization. Technologies of business intelligence and Web intelligence effectively support business processes within the networked organizations. While business intelligence focuses on development of services for consumer needs recognition, information search, and evaluation of alternatives; Web intelligence addresses advancement of Web-empowered systems, services, and environments. The paper proposes a technological ontology-driven framework for configuration support as applied to networked organization. The framework integrates concepts of business intelligence and Web intelligence into a collaboration environment of a networked organization on the base of attainment of knowledge logistics purposes. This framework referred to as KSNet is based on the integration of software agent technology and Web services. Knowledge logistics functions of KSNet are complemented by technological functions of knowledge-gathering agents. The services of these agents are implemented with CAPNET, a FIPA compliant agent platform. CAPNET allows consuming services of agents in a service-oriented way. Applicability of the approach is illustrated through a “Binni scenario”-based case study of a portable field hospital configuration.