Online/offline self-disclosure to offline friends and relational outcomes in a diary study: The moderating role of self-esteem and relational closeness.

Abstract

Previous work suggests that the experiences of online and offline self-disclosure are heterogeneous among individuals. Yet little work has been done to identify the moderating role of individual characteristics and pre-existing relationship characteristics on the diverse relational outcomes. The present study using a 7-day diary design examined whether individuals' self-esteem level and relational closeness would moderate the relationships between online and offline self-disclosure to offline friends and two relational outcomes, that is, relationship satisfaction and trust in friendships. The analyses on 686 diary responses from 98 participants revealed that offline self-disclosure generally predicted greater relationship satisfaction and trust in friendships, whereas the role of online self-disclosure was not statistically significant. More importantly, self-esteem moderated the pattern associated with offline self-disclosure but not that with online self-disclosure. Specifically, offline self-disclosure predicted greater benefits to people with lower self-esteem relative to people with higher self-esteem. Moreover, pre-existing relational closeness moderated the relationship between offline self-disclosure and trust in friendships such that casual friendships benefited more from offline self-disclosure than close friendships did. The present study highlights the importance of personal characteristics and relationship characteristics in understanding the heterogeneous relational influence of different communication modes.