Abstract
Grass-roots community movements related to design practices and open spaces have emerged to address different issues. This study is part of a comprehensive research, which aims to explain the Open Device Labs (ODLs) ecosystem. The ODLs are a grass-roots community movement that aims to democratize cross-platform tests and evaluation on real devices. As a global community with 152 laboratories located in 35 countries, online user reviews play an essential role in helping the long-term prospects of the movement. From the Design perspective, this paper aims to answer the question: what can be learned about the ODL ecosystem from online user reviews? To answer this research question, we conducted a qualitative inductive analysis of n=217 user reviews posted on the community website, from 65 labs located in 12 countries. The results and categories presented here are a key contribution to understanding the ODL ecosystem, and ultimately to other global service communities.
Highlights
The Web, since near its beginning was intended to be universally accessible
This paper presents the first results of the Open Device Labs (ODLs) guests perspective through online user reviews a key design strategy for helping in the running of the Open Device Lab community movement, and aims to explore what can be learned from the ODLs ecosystem
There is the fact that when a guest decides to go to the ODLs website and register their opinion, they are primarily contributing to their local community, helping to verify if an ODL is open or closed
Summary
Webbased interactive content based on specific design standards has become and remains possible because of global collaboration. All the aspects of the Web 2.0 paradigm, from its foundation through its evolution, the openness, the global reach, the architecture of participation, the harnessing of collective intelligence, led to a breadth of new interface design possibilities and challenges. Fragmentation issues and concerns about it have been running side by side with the evolution of the Internet and the Web. The diversity of hardware and software makes people experience and visualize content differently. The development of smart mobile devices, and the mobile software industry, extended the challenges to the software development life-cycle. All these issues are addressed by different actors and communities working together in one way or another across the globe
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