Abstract
In the new normal after the pandemic, universities are planning how long-term online teaching should be designed. However, there are limited studies on preparing teachers for online teaching in the new normal during and after COVID-19 from perspectives of teaching centers in higher education institutions. Therefore, to answer the following question: how teaching centers should facilitate change among stakeholders to better prepare teaching staff for online teaching in the new normal or for future emergencies, this study analyzed online teaching support programmes launched by teaching centers during the pandemic. In specific, the study interviewed directors and e-learning coordinators of the teaching centers in seven universities in East Asia on their teacher support programs during the pandemic, and then analyzed their programs according to their adopted human process interventions, technostructural interventions, and strategic change interventions. Results show that universities were observed to adapt to the pandemic in generally similar measures, although there are differences according to the structure of the university. The reception of the actions was reported to be generally positive.
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