Abstract
Through the National Registration Bureau (NRB), the Malawi government introduced mandatory registration and the issuance of National Identity Cards (IDs) to its bona fide Malawian citizens aged 16 and above, in accordance with the Registration Act of 2010. This administration is currently carried out manually in a few designated National Registration Bureau (NRB) offices. As a result, citizens find it time-consuming and congested to renew their IDs in case of loss, damage, or expiration. Due to these drawbacks, there was a need for a new system that could help overcome these challenges, leading to the proposition of an "Online National Citizen's ID Renewal System. The system is aimed at simplifying the process of renewing national ID cards for Malawian citizens in a convenient and secure manner. Through the web portal provided by the system, citizens are able to complete the renewal process in one sitting without being required to physically visit the National Registration Bureau offices (NRB). The functionality of the system requires citizens to create an account, wherein their names and their previous ID numbers are used as usernames and passwords, respectively, or credentials to log in to the system. Once the information has been verified, citizens would be able to access renewal or registration forms (which are currently collected, filled, and submitted manually) and pay the relevant renewal fee, which is currently at MWK2500, through secure payment gateways. To ensure the security and privacy of the citizens' personal information, the system is implementing industry-standard encryption and authentication protocols and is complying with data protection laws and regulations mandated by the Malawi Government. The online national Citizens ID renewal system will provide a more efficient, accessible, and secure system for managing citizen ID renewals. It has also reduced waiting times, improved accuracy, and increased accessibility for all citizens, while also providing better security and efficiency for government staff managing the system. The Online National Citizen's ID Renewal System is expected to improve the current manual ID renewal system, which poses several challenges and limitations, such as long waiting times, errors, inaccuracies, and inefficiency.
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