Abstract
During the first confinement in Spain, between the months of March to June 2020, Information and Communication Technologies strategies were implemented in order to support health workers in the Wellbeing of Mental Health. Faced with so much uncertainty about the pandemic, an Online Mindfulness course. The objective of the course was to support healthcare professionals in Castilla y León in managing stress, anxiety and other emotional disturbances generated by coping with a situation as uncertain and unexpected as a pandemic, in order to manage emotions and thoughts that can lead to suicidal ideation. The motivations for the demand, reasons or motivations in which the health professionals of Castilla y León decided to participate in the mindfulness course in the first wave of Covid-19 in Spain are described. The descriptive and inferential statistical analysis of the customer satisfaction survey applied at the end of the mindfulness course, to the health professionals who participated in a satisfaction survey (CSQ-8: Client Satisfaction Questionnaire). Professional were asked to complete a survey based on (CSQ-8: Client Satisfaction Questionnaire) whose Cronbach's alpha = 0.917 is why the instrument used with N = 130 participants has high reliability. The 66% answered with a highly satisfied that they would return to the mindfulness online course. The 93% of the people who answered the satisfaction survey were women, of which they are professionals in the nursing area, with a participation of around 62%. In relation to the online system used in the Mindfulness intervention, 74% expressed that they fully agreed that it has been easy to use the online system for the mindfulness intervention. Health Professionals responded with 58% high satisfaction and 36% satisfaction, making a total of 94% on the help received in the online mindfulness courses to solve their problems. There is no difference between the age groups of the professionals who have preferred the Mindfulness online course (p = 0.672).
Highlights
During the epidemic 2020, health workers on the front lines often come to a very high pressure for care, including increased risk of infection and contamination, as well as frustration, work overload, isolation, management of patients and families with negative feelings, due to risk of contagion [1, 2].In addition, the fear of infecting their relatives through their work, which in many cases leads them to isolate themselves from the family or loved ones [2]
– The descriptive and inferential statistical analysis of the customer satisfaction survey applied at the end of the mindfulness course, to the health professionals who participated in a satisfaction survey (CSQ-8: Client Satisfaction Questionnaire) [26], in which they could answer in an anonymous and not mandatory
In relation to the online system used in the Mindfulness intervention, 74% expressed that they fully agreed that it was easy to use the online system for the mindfulness intervention by Table 6
Summary
During the epidemic 2020, health workers on the front lines often come to a very high pressure for care, including increased risk of infection and contamination, as well as frustration, work overload, isolation, management of patients and families with negative feelings, due to risk of contagion [1, 2].In addition, the fear of infecting their relatives through their work, which in many cases leads them to isolate themselves from the family or loved ones [2]. Some studies show a high suicide rate in the group of health professionals [7], which is being affected and at risk in the battle against COVID-19. This situation fosters a global debate about the concerns of healthcare professionals about the spread and management of infection, exposure of family members, sick colleagues, and work stress [8]. This group of professionals deserves emotional support services in their work, which is why the initiative arises to offer Mindfulness [9] online
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