Abstract

The major principle of Alternative Dispute Resolution is the informality with the process dispute settlement. Online dispute resolution can help to resolving disputes, maintain conventional informality, cost effectiveness and speed through the use of Artificial Intelligence help to streamline dispute processes and the disputants. Online Dispute Resolution referred to processes for dispute resolution that is based on information and connection. The article reveals that Online Dispute Resolution gained popularity by facilitating inexpensive dispute resolution. That Online Dispute Resolution enhanced disputes settlement through Electronic delivered briefs, video conference hearings, and automated online process. The disputants at the Global trend take advantages of ODR are best suited. This makes ODR particularly suited for international commerce and e-commerce, where the disputants are separated geographically and amount involved is minimal. The article posses that Artificial Intelligence in Online Dispute Resolution has been progressing rapidly. It concluded that even if humans can do dispute resolution wrongly; society perhaps still would rather apply human judges than give full control to a machine. Many consider justice to be a uniquely human ideal that may be extremely difficult in Artificial Intelligence to execute no matter its level of sophistication in programming.

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