Abstract
The use of media in providing counseling services greatly affects the skills of counselors in conducting counseling through virtual internet media. The development of communication technology in the era of 4.0 makes counselors more familiar with, utilizing and applying counseling media virtually via the internet. The development of communication technology requires counselors to innovate, especially in providing e-counseling services as a forum for counselors to provide alternative solutions to problems faced by counselees. This research method is descriptive qualitative research, the source of this research data comes from document studies in the form of books and previous research which is used as a source of data that supports research. The results of this study indicate that online counseling is in the form of virtual counseling technology media, namely: websites, telephones or cellphones, email, video conferencing, chat, instant messaging, computers and other social media networks. The ethics that must be considered by online counselors are how to establish good relationships via the internet, confidentiality aspects in the implementation of counseling, legal aspects in telecommunications via the internet and licensing. Thus online counselors are required to work professionally by paying attention to ethics in the implementation of online counseling.
Highlights
PENDAHULUAN Perkembangan ilmu pengetahuan dan teknologi komunikasi membuat kemajuan dalam pelayanan konseling dalam menghadapi era 4.0
Mallen & Vogel (2005) menjelaskan definisi konseling online: Any delivery of mental or behavioural health services, including but not limited to therapy, consultation, and psychoeducation, by a licensed practitioner to a client in a non-face-to-face setting through distance communication technologies such as the telephone, asynchronous email, synchronous chat, and video conference
Adapun konseling online menurut Mallen and Vogel sebagai berikut: Any delivery of mental or behavioural health services, including but not limited to therapy, consultation, and psychoeducation, by a licensed practitioner to a client in a non-face-to-face setting through distance communication technologies such as the telephone, asynchronous email, synchronous chat, and videoconference
Summary
PENDAHULUAN Perkembangan ilmu pengetahuan dan teknologi komunikasi membuat kemajuan dalam pelayanan konseling dalam menghadapi era 4.0. Didapatkan hasil bahwa konseling online dapat dilakukan oleh konselor sekolah sebagai alternatif pelaksanaan layanan bimbingan konseling memasuki era industri 4.0 dengan berbagai macam bentuk media teknologi yang sangat beragam dan mutakhir seperti telepon seluler, internet, komputer bahkan media sosial, Proses Konseling Online Dalam proses konseling online sedikit memiliki perbedaan dengan konseling face to face dimana pada konseling online ada berbagai ketentuan, kemampuan serta keterampilan yang dilakukan.
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