Abstract
This research aimed to analyze the effect of perceived technology, perceived risk, and institution-based trust on online trust and service usage of online bike-sharing services in Indonesia. As man...
Highlights
Traffic congestion issue has always been a challenge for many government, especially in a developing country like Indonesia
Measurement instrument The extensive literature review based on the previous studies in the area of online bike inclined concept helped in developing the survey instrument for the current research
The delayed risk could be caused by other technical factors such as time spent on the road, unachieved estimated time, and more
Summary
Traffic congestion issue has always been a challenge for many government, especially in a developing country like Indonesia. One effective solution to solve traffic congestion is by utilizing bike-sharing, which enables the public to avoid traffic jams. Online bike-sharing has been a great break through in public which enables people to order bike-sharing transport in a single touch. In Indonesia, several online bike-sharing service providers have been established, such as Gojek, Grab, BluJek, TopJek, Jeger, LadyJek, and many more. This research will be focused only on three providers, which are Gojek, Grab, and Uber. These three providers were chosen based on public ratings surveyed by the Indonesian Consumers Foundation (Indonesian Consumers Foundation, 2017), which rated Gojek as the first public choice (72.6%), followed by Grab (66.9%), and Uber (51%)
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