One Stop Service Public Innovation in The Non TPI Class I Immigration Office, Serang City, Indonesia

Abstract

This study aims to determine the extent of implementation of the in-novation one stop service at the Kantor Imigrasi Kelas I Non TPI Se-rang. This research uses descriptive method with qualitative ap-proach. The technique of taking informants using snowball sampling technique combined with accidental sampling. This research was conducted at the Kantor Imigrasi Kelas I Serang from April 22, 2019 until August 27, 2019. The data were collected by observation, inter-view and documentation. Based on the results of this study concluded 1) innovation that run was good enough, 2) services provided when running the innovation was already good. While that is a contributing factor in the implementation of this innovation is 1) a queue at the immigration quota is not too much so as to sum up the work of immi-gration officers, 2) Immigration Office adequate facility for the com-munity. Then the inhibiting factor is the lack of clear information dis-semination to the public.