One size fits all An analytical approach how to make use of process modelling techniques for different fundamental supply chain types

Abstract

Process orientation is considered a key driver for the efficiency and effectiveness of modern supply chains. It is recognised in science and practice that the modelling of logistics processes is the first step in their optimisation. At the same time, well-known process modelling techniques are not suitable for every type of supply chain. This article uses two established frameworks to make recommendations regarding which modelling technique fits to which supply chain type. For example, BPMN or BPMN light can help lean processes, while flexible and collaborative supply chains more likely require BPM 2.0 and case management techniques. Practitioners can use these findings to apply the most promising process management technique for their business purposes. From the scientific point of view, this article focuses on the integration and process orientation of supply chains and fosters with it the necessity of corporate customer-centricity.