Abstract
This chapter examines on-demand (or ‘on-call’) work in Australia, understood as work arrangements in which the worker agrees to be available for work and is called into work as and when she/he is needed by the employer. We focus on the two main types of on-demand work: (a) zero hours work arrangements; and (b) minimum-hour work arrangements. Both are highly precarious forms of work, linked to negative consequences for workers. On-demand work has been neglected in much employment relations research in Australia, but it embraces a substantial minority of the workforce and constitutes a significant challenge for research and policy. The chapter outlines the emergence of on-demand work within regulatory gaps associated with casual work and permanent part-time work. It summarizes what is known about on-demand work and on-demand workers, drawing both on secondary labour force statistics and on case-study evidence in selected industries and enterprises. It concludes by noting the surprising lack of effective regulatory responses and by suggesting principles for future reform.
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