Abstract
The Dutch call center-industry gives a vivid example for a global market which is keen on showing a professional profile. Whether it is call center outsourcing providers, service providers in the fields of marketing, global data collection or telecommunication: As a global competitor, the Dutch call center industry faces the challenge for its call center forces to act as a full-service provider. As an advantage, it is based in close neighbourhood to other international call center sites, right at the borders of Belgium and, further on, Great Britain. Thus, the open-minded workstyle, embedded in the spirit of constant globalization, could also be their future path to success.
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