Abstract
The last-mile in the courier express parcel (CEP) sector is the most challenging part of the overall transport chain. This is, among other reasons, because many recipients are not at home when deliveries take place. On the other hand, it is for many recipients inconvenient that they have to collect their parcels at different pickup shops varying from logistics service provider (LSP) to LSP. One solution is to employ (open) parcel lockers which are conveniently located for recipients and which allow successful (first) deliveries for LSPs. In this paper, we investigate the impact of parcel lockers with respect to traveled distances as well as CO2 emissions. We show that under certain situations, parcel lockers positively contribute to both aforementioned performance indexes. Based on our observations, we formulate recommendations how to support the implementation of parcel lockers.
Highlights
Introduction ditions of the Creative CommonsAt-During the last years, a change in postal services could be observed
To overcome some shortcomings of the current logistics processes related to parcel deliveries, we propose the integration of open parcel lockers
As the main intention of this study is to show the impact of the integration of parcel lockers into courier express parcel (CEP) logistics, we made two simulation setups: the first one representing the status quo and the second one assuming the envisaged adaptions
Summary
Introduction ditions of the Creative CommonsAt-During the last years, a change in postal services could be observed. The parcel segment developed vice versa from small mailings from your grandmother at your birthday to massive volumes of parcels having their origin in e-commerce [1]. This is underlined by the numbers presented by the Austrian Post in their business numbers. About 25% of the yearly income of the Austrian Post AG is generated via parcel logistics [3] This combined with the current modus operandi in the courier express parcel (CEP) sector implies that the parcel delivery process needs to be rethought
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