Abstract
This article looks critically at how the Labour Government in the United Kingdom is using technology to connect with citizens. Although the UK Online and Citizen's Portal initiative may improve the level of service in transactions between government and citizens it is argued that such an approach misses out on the possibilities of using technology to re-invigorate democracy by creating a new public space where participatory decision making can enhance a wider project of democratic renewal. After reviewing briefly the background of government using technology, the article examines ideas of participatory democracy and endorses a normative ideal of democracy as political communication within a model of democratic process where citizens must engage with one another and with government in a genuinely neutral public space. The potential of technology to enhance democratic decision making is reviewed and a model of participatory decision making for computer support is outlined. This is followed by an overview of the range of computer support tools that are available to develop such a model.
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