Abstract
Consistency and standardisation are keys to individual as well as group quality improvement. This study investigates group performance, focusing on consistency between plant quality improvement approaches within a firm. In each of five automotive original equipment manufacturing plants, employees were surveyed regarding quality practices. The analysis of results indicate various factors (approaches) were used to improve quality. They included a process-oriented, quality control approach; empowering people for involvement; design and conformance; external quality information; rewards; and a proactive–formal approach. Discriminant function analysis found two independent functions, the first reflecting process and design approaches to quality improvement and the second reflecting external and reward-based approaches. The general results showed that out of five plants, plants 1 and 4 both emphasised process and design over external approaches, but plant 4 also emphasised reward-based incentives. Plants 2 and 3 have emphasised external approaches while discouraging reward-based incentives.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Services and Operations Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
