Abstract
This study conducted a content-analysis literature review to investigate what problems have already been studied and what problems that were neglected but critical to the success of omni-channel retailing and need to be further explored. 80 peer-reviewed articles related to the research topic were gathered by key word search through Google Scholar and Search IT. The popular themes studied in omni-channeling fashion retailing include channel migration, utilities, logistics/warehouse operations, and information system. Company contingency was identified as one of less developed area in omni-channel fashion retailing. Another theme that demands more research to gain better knowledge is inventory management. Another missing point lies in the supply chain of omni-channel retailing. Very few articles addressed manufacturers’ roles and their functions in the omni-channel retail supply chain. This topic has only been mentioned in the articles about mass customization and made-to-measure services.
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