Olimpíada de qualidade e segurança em hospital universitário público sentinela

Abstract

Introduction: The quality of health care aims to ensure safe and free from unnecessary harm care to the customer. Objective: Describe the experience of the Risk Management sector at the quality and safety awareness event in a sentinel public university hospital. Method: This is a descriptive experience report study that used the active methodology called Gamification to promote patient quality and safety. The event was held in April 2018, in a high-complexity university hospital located in northern Parana, inserted in the SentinelHospitals Network of the National Health Surveillance Agency. Results: Approximately 325 people were involved among health professionals, administrative technicians, teachers, residents, academics and external community who participated in the various proposed activities. Nine challenges were made for the dissemination of knowledge on the subject. Concurrent with the activities, the judging committee met to assess the challenges and score points, displayed on the scoreboard posted in the hospital hall. The award of the winning team was a lunch at a renowned restaurant, and for the others, certificates and medals. Conclusion: The use of games and dynamics is a pedagogical tool that provides learning and collaborates in the dissemination of the theme of quality and safety, as well as provides interaction between employees. At the end of the event, the participants’ satisfaction survey was applied, being rated between excellent and good by 90% of respondents.