Older People Negotiating Independence and Safety in Everyday Life Using Technology: Qualitative Study.

Randi Stokke

doi:10.2196/10054

Abstract

BackgroundDue to demographic changes with an aging population, there is a demand for technology innovations in care services. However, technology innovations have proven difficult to implement in regular use. To understand the complexity of technology innovations in care practices, we need a knowledge base of the complex and diverse experiences of people interacting with established technologies.ObjectiveThis paper addresses the research gap in relation to understanding the microcontext of co-production of care involving established technologies integrated into care practices. The paper also aims to provide a framework for exploring what really happens when different actors use technology in care practices.MethodsParticipant observations and 22 interviews with actors using social alarms were conducted employing the critical incident technique. A stepwise deductive-inductive analysis was then performed.ResultsThe results reveal how co-production of care assumes different meanings according to how actors use the technology. The results also show how technology innovation changes the dynamics between the actors and rearranges care practices. Independent and safe living is co-produced through performing bricolages and optimizing practice. Additionally, this opens up for unexpected results and bricolages as an integrated part of technology innovations.ConclusionsThis study illustrates how care services are always co-produced between the actors involved. By using aspects from science and technology studies, this paper provides a framework for exploring technology in use in care practices. The framework provides tools to unpack and articulate the process of co-producing services.

Highlights

Technology Innovations in Caring Practices There is a persistent demand in public policy in western societies for increased technology innovation in community health care to meet challenges in the services caused by the “silver tsunami” and to facilitate active aging and independent living [1,2].Technologies intended for care practices are often advocated as plug and play solutions to the challenges of facilitating safety and independent living and to avoid or postpone nursing home admission [3]
The results show how technology innovation changes the dynamics between the actors and rearranges care practices
By using aspects from science and technology studies, this paper provides a framework for exploring technology in use in care practices

Summary

Introduction

Technology Innovations in Caring Practices There is a persistent demand in public policy in western societies for increased technology innovation in community health care to meet challenges in the services caused by the “silver tsunami” and to facilitate active aging and independent living [1,2].Technologies intended for care practices are often advocated as plug and play solutions to the challenges of facilitating safety and independent living and to avoid or postpone nursing home admission [3]. Technology Innovations in Caring Practices There is a persistent demand in public policy in western societies for increased technology innovation in community health care to meet challenges in the services caused by the “silver tsunami” and to facilitate active aging and independent living [1,2]. The integration of technologies has proven difficult, and experiences so far have shown that it is very difficult to progress from pilot projects to regular use and to scale up to other contexts [4,7,8,9]. Technology innovations have proven difficult to implement in regular use. To understand the complexity of technology innovations in care practices, we need a knowledge base of the complex and diverse experiences of people interacting with established technologies

Methods

Results

Discussion

Conclusion