Older adults’ perceived sense of social exclusion from the digital world

Abstract

ABSTRACTA great deal of information and many services can now be accessed digitally. In order to make use of such services, however, it is necessary to have some form of Internet access. A lack of involvement in digital society may produce new forms of social exclusion. Older adults are particularly at risk of Internet-related social exclusion, since they tend to use the Internet less than younger adults. Little is known, however, about whether this lower level of Internet use among older people is in fact accompanied by a sense of social exclusion. In order to investigate the subjective sense of digital social exclusion resulting from a lack of Internet usage, we conducted a secondary analysis of a representative, cross-sectional telephone survey of 1,037 adults aged 65 years and over and living in Switzerland. We found that 33% of “onliners” reported that they would feel socially excluded were they to stop using the Internet, compared with 14% of “onliners” who felt socially excluded on account of their lack of Internet use. Our analyses show that onliners’ attitudes toward Internet use and the variety of online applications available were related to their sense of social exclusion. By contrast, offliners’ attitudes toward Internet use and their feelings of loneliness in general were predictors for their sense of social exclusion as a result of not using the Internet. The results of the study as well as its implications for research and practice are discussed.