Occupational Stress on Job Performance of Office Work-Based Employees in Malaysia’s Port

Abstract

This study was conducted to examine the impact of Occupational Stress on Job Performance of office work-based employee in one of Malaysia’s port. It also aims to recognize the main factors of Occupational Stress that will affect the performance of the employees. The dependent variable was job performance, while the independent variables were role ambiguity, role conflict, inadequate resources (facility) and workload. This study used a quantitative survey method, and data was collected using a set of structured questionnaires. The respondents involved were those working in office environment that perform administrative duties. The finding was analyzed using Pearson correlation and multiple regression analysis to reveal the result of independent and dependent variables. The findings show that role ambiguity, role conflict and workload were contributed to the employee job performance, whereas inadequate resources (facility) was not contribute to the employee job performance. Some recommendations were suggested such as clarification on job specification on the early tenure, encouragement in work collaboration and educate employees on time management and task priorities.