Abstract
The number of emergency and urgent care providers with occupational stress is quite large and is a source of concern for hospital managers. Nurses are the professional category most affected among workers exposed to occupational stress. To investigate the level of occupational stress among emergency and urgent care nurses at a public hospital in Teresina, Piaui, Brazil, by means of the Bianchi Stress Questionnaire. Cross-sectional descriptive study conducted from November 2016 through January 2017 at a public emergency and urgency care hospital in Teresina. The sample comprised 20 nurses allocated to the department red, yellow, green and stabilization zones. Data were collected by means of the Bianchi Stress Questionnaire (BSQ), fed to a database and processed using software Statistical Package for the Social Sciences version 23.0. Analysis consisted of descriptive statics. Participants were predominantly female (75%) within age range 31 to 40 years old (65%); most had graduated 6 to 10 years earlier (60%), 90% had attended graduate education and 70% had worked at the department for more than 6 years. The global stress score ranged from 2.4 to 5.25, mean 3.46; the highest stress level corresponded to BSQ domain A. Conclusion: Interpersonal relationships in emergency and urgent care departments might be a cause of occupational stress among workers.
Highlights
The activities at emergency and urgent care departments demand specialized competencies from healthcare providers, as a function of the need to deliver fast and efficient care[1]
Nurses are charged of direct patient care 24 hours a day, their activities ranging from proper nursing care to accompanying patients during medical procedures[3]
As a function of the large number of emergency and urgent care nurses who are affected by occupational stress, the aim of the present study was to investigate the levels of occupational stress among emergency and urgent care nurses at a public hospital in Teresina, Piaui, Brazil by means of the Bianchi Stress Questionnaire
Summary
The activities at emergency and urgent care departments demand specialized competencies from healthcare providers, as a function of the need to deliver fast and efficient care[1]. Occupational stress might be triggered by unfavorable working conditions in healthcare facilities. The demands associated with the care of severely ill patients, excessive workloads, fast pace of work, the complexity of activities and staff shortage might cause significant psychological and physical disorders among healthcare providers[2]. Nurses are charged of the coordination and supervision of services, their tasks including planning, supply provision, organizing and leading staffs, coordinating care delivery and performing proper nursing procedures. They have an outstanding role in healthcare teams, which includes developing strategies to ensure highquality care[4]
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