Abstract
Several studies have focused on ergonomics of commercial and urban bus drivers; however, there exists a dearth of research on BRT drivers. This study was conducted to investigate the factors affecting the BRT drivers' mental health and satisfaction. The study was carried out on 171 BRT drivers in Tehran, Iran. The required data were collected through two questionnaires. The Classification and Regression Tree (CART) and Hierarchical clustering (HC) was used to extract factors affecting mental health and satisfaction of BRT drivers. The important factors affecting BRT drivers' mental health were: dispute with passengers, depression, BMI, criminal behaviours of passengers, driver's retirement conditions, driver's family conditions, fatigue and the rostering. In addition, the most important factors affecting driver satisfaction were: bus repairs, driver's seat and the sound inside the cabin. Possible practical application includes: creating a counseling and psychotherapy unit and improving the quality of buses and repairment.
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