Obstacles in Exercising Social Rights in The Social Protection System Concerning The Forms of Services Provision

Abstract

This paper analyzes the assessment of the approach in exercising social rights within the social protection system in Bosnia and Herzegovina concerning the obstacles arising from the forms of assistance and services in the institutions of the social protection system. The European concept of good practice of social rights and obstacles to their implementation was presented. Special attention is given to the obstacles related to the management and procedures in social institutions that arise from the forms of service provision. The methods used in the paper are the method of content analysis of the documents and the test method. The sample consists of a total of 306 respondents from Bosnia and Herzegovina:43 creators of social protection policies from 23 institutions, 133 providers of social protection services from 40 institutions (114 centers for social work, 10 institutions of social protection, and 9 nongovernmental organizations) and 130 social protection beneficiaries. For data collection, a special instrument was developed in the form of survey questionnaires for each group of respondents. For data analysis and hypothesis testing, the technique of sorting and statistical data processing was implemented by using the statistical package SPSS. Based on the analysis of empirical results, it was concluded that there are obstacles in the institutions of the social protection system of Bosnia and Herzegovina concerning the forms of assistance and services that affect the exercise of social protection rights. Identified obstacles relate to the management and procedures in social protection institutions and concern inadequate reception of beneficiaries, lack of general satisfactory conditions (technical, human, financial...), the inadequacy of information programs, low representation of fieldwork, as well as inconsistency of working hours with needs of beneficiaries.