Observation and heuristics evaluation of student web-based application of SIPADU-STIS

Abstract

Politeknik Statistika STIS has an integrated information system called SIPADU-STIS. One part of the system is a web-based application for students. Students use this system to support learning daily activities like check lecture schedule, grade, etc. This system was built by personnel and students. However, this new system was tested only by the black box method and tested to users with the System Usability Scale (SUS) questionnaire. The system has not been tested in terms of interface and interaction with users. Whereas the well-designed interface and user interaction can improve the quality of service to users (students). Therefore, researchers want to test the interface and interaction with users of the system. We conduct an observation of the application and evaluation of heuristics. The heuristic evaluation used is based on 10 principles by Nielsen. Respondents are chosen by students using convenience sampling. Based on the data obtained, all aspects still have shortcomings or problems, even though only 16.7% stated it. There is only one aspect that has a cosmetic problem that is the aspect of match between the system and the real world. Six aspects have minor usability problems, those are visibility of system status/feedback, consistency and standards, error prevention, recognition rather than recall, aesthetic and minimalist design, and help and documentation. There is one aspect that has a major usability problem, help user recognize, dialogue, and recovers from errors. Two of the last aspects that must be redesigned, are the aspect of user control and freedom and aspect of flexibility and efficiency of Use.