O uso do organizational knowledge assessment (OKA) para análise da gestão do conhecimento em uma organização pública

Abstract

Knowledge Management is increasingly becoming important to enable organizations to sustain competitive advantages and increase the efficiency of their processes. As part of this process, it is increasingly necessary to identify an organization’s level of Knowledge Management (KM). To achieve this, public sector organizations must undertake exercises to diagnose their KM practices, as a means of evaluating and improving the quality of their information. This paper deals with the issue of KM in Public Administration, specifically in a Civil Defense Secretariat, with the specific objective of quantifying KM practices using the OKA Method. This method has been developed to identify the KM status of an organization by administrating a questionnaire containing 199 questions to collect data on metrics developed to measure each of the dimensions of knowledge management. The results show that this organization needs to promote implementation and dissemination of KM practices, encouraging information flows, facilitating communication, targeting alignment of strategies, and defining common objectives with all employees.Knowledge Management is increasingly becoming important to enable organizations to sustain competitive advantages and increase the efficiency of their processes. As part of this process, it is increasingly necessary to identify an organization’s level of Knowledge Management (KM). To achieve this, public sector organizations must undertake exercises to diagnose their KM practices, as a means of evaluating and improving the quality of their information. This paper deals with the issue of KM in Public Administration, specifically in a Civil Defense Secretariat, with the specific objective of quantifying KM practices using the OKA Method. This method has been developed to identify the KM status of an organization by administrating a questionnaire containing 199 questions to collect data on metrics developed to measure each of the dimensions of knowledge management. The results show that this organization needs to promote implementation and dissemination of KM practices, encouraging information flows, facilitating communication, targeting alignment of strategies, and defining common objectives with all employees.