O trabalho de supervisão em uma indústria de pneumáticos : entre o trabalho real e o discurso oficial do gerenciamento

Abstract

The text discusses the results of an investigation carried out in a tire manufacturing industry. The supervisory work was the research object, located at the boundary connecting requirements, policies and company guidelines as well as the production reality. The objective was to identify the subjective and intersubjective implications in the completion of the work from the emerging requirements in the reconfiguration process of the production supervisors’ responsibilities. The method was based on the self-confrontation of the subjects with their activities; it was substantiated on texts produced in dialogues about work that circulated during interviews, observations and collective discussion meetings about work. The results indicate a pressure for the adoption of an official speech based on an objectivist and utilitarian rationality that is confronted with another rationality produced in the course of actual work situations.