O teletrabalho na percepção dos teletrabalhadores e seus gestores: vantagens e desvantagens em um estudo de caso

Abstract

This research addresses a theme in global communication projects and information and communication technologies: telecommuting. It analyzes the implementation of teleworking in an organization under state jurisdiction, according to the perception of teleworkers and their managers, in what concerns the profile of the subjects, motivations for entry into this modality of work, its advantages and disadvantages. For this purpose, a case study, the qualitative approach, and a longitudinal study divided into two data collections, using questionnaires contemplating the entering group through the 2/2016 edict, were used as a methodological procedure. The information was obtained from the responses of 34 teleworkers in the first collection and 26 in the second collection of a universe of 45 participants. The main results refer to the profile of those who chose to telework: the majority is formed by women, married and with children. A major motivation for such a choice of work modality is the ease of conciliating work and family life. The personality profile pointed out as main characteristics the ability to reconcile professional and personal life in the same space and the facility in concentrating. In relation to the main advantages of telework were the quality of life in the family and greater choice of organization of free time. As disadvantages teleworkers mentioned the biased view of telecommuting and reduction in career opportunities. Mangers mentioned the lack of specific regulations and vulnerability of data and resources.