Abstract
During times of crisis, communication serves as an essential component of patient care. An educational program, previously created to provide knowledge and skills to master concepts of communication, was reexamined for usefulness during the COVID-19 pandemic. Surveyed in 2020, past program participants stated that combining listening skills and concepts of emotional intelligence improved their perceived team communication. Nursing requires communication and conflict management education for effectively functioning teams, which proved paramount during the global pandemic.
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