Abstract
Background: Communication is an essential tool for health promotion. Effective healthcare communication has great therapeutic value. Objective: The aim of the study is to assess the degree of patient satisfaction related to nursing communication in the various stages of hospital stay. Methods: Patients admitted to General University Hospital in medical and surgical department were subjected to this survey using a questionnaire, structured in four sections (acceptance, hospital stay, discharge, pain and new drugs management). Chi-square and multivariate logistic regression models were used to test the association between the outcome of interest defined as the satisfaction of nursing communication and the independent variables. Results: One thousand three hundred seventy questionnaires were administered. In acceptance, among patients satisfied with nursing skills related to explaining the department's functioning, most were satisfied with nursing communication (972 vs 87 p <0.005). Also during the hospital stay, among patients satisfied with nursing Skills and Manner relating to communication most were significantly satisfied with the nursing communication (849 vs 74 p <0.005 and 987 vs 55 p <0.001). At the discharge, the number of patients satisfied with nursing communication was greater among patients who considered the length of hospital stay adequate (1020 vs 65 p <0.001). Data are confirmed by the multiple logistic regression analysis. Conclusion: Our study shows how nursing communication is the key to establishing a good therapeutic care relationship and how it can be associated with patient satisfaction in various phases of hospital stay.
Highlights
Our study shows how nursing communication is the key to establishing a good therapeutic care relationship and how it can be associated with patient satisfaction in various phases of hospital stay
As shown in Fig. (1), in univariate analysis, among patients satisfied with the organization and nursing skills related to explaining the department's functioning, most were satisfied with nursing communication (972 vs 87 p
Our results, showed how nursing communication is significantly correlated to the satisfaction on the information received on the functioning of the department at the admission, on nursing skills and manner related to communication during hospitalization, on pain management, on the intake of new drugs, on information received at discharge, respectively
Summary
Compassion and effective communication are three essential elements of nursing care and the basis of skills that meet the standards of care [1]. Nurse's empathy consists of interpreting the patient's needs through the use of numerous tools, including communication [2]. Communication is a pivotal skill of health professionals requiring awareness and practice [1]. It has a remarkable possibility of influencing behavior and attitudes of the patients [3]. Even in distress, when nurses communicate effectively and actively listen, each one reports a positive experience. Communication is an essential tool for health promotion. Effective healthcare communication has great therapeutic value
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