Abstract
BackgroundOrganizational trust is one of the most important issues in human relations that its importance in organizations is well known. Effective communication and cooperation between individuals require trust. On the other hand, the quality of a nurse’s trust in his/ her manager affects the behavior and performance of the nurse. The purpose of this study was to determine nurses’trust in managers (head-nurses and supervisors) and its relationship with nurses’ performance behavior.MethodsThis descriptive-correlational study was performed with the participation of 431 nurses working in educational centers of Ardabil, Iran. The sampling method was stratified randomly. Questionnaires of the McAllister Trust and Paterson Job Performance were used. Data analysiswas performed using descriptive statistics (mean, standard deviation, frequency) and Chi-square testin SPSS v.22.ResultsThe results showed that the majority of nurses trusted head-nurses (80.3%) and supervisors (61.9%). In addition, most nurses’ functional behavior (92.1%) was reported as excellent. There was no significant relationship between nurse trust in head-nurse and nurses’functional behavior (P = 0.58), while it was significant between nurse-supervisor trust and nurses’ functional behavior (P = 0.03).ConclusionThe results of this study showed a relationship between nurse-supervisor trust and nurses’ functional behavior. Therefore, it is recommended ways to improve the trust between the treatment team, especially among nurses and supervisors are considered as one of the factors influencing the nurses’ behavioral performance.
Highlights
During the last two decades, the concept of trust has received special attention in the field of organizational research [1, 2] and numerous investigators have emphasized the importance of such a concept in an organizational structure [3]
It is because trust is a fundamental aspect of human interaction and its importance becomes especially evident in an organizational structure
Trust is a multidimensional concept which incorporates a variety of backgrounds such as interpersonal trust, organizational trust, societal trust, workplace trust, and the trust between the subordinates and supervisors [10]
Summary
During the last two decades, the concept of trust has received special attention in the field of organizational research [1, 2] and numerous investigators have emphasized the importance of such a concept in an organizational structure [3]. Bell and Menguc (2002) defines trusting the supervisor as Organizational Citizenship Behaviors)OCB) [14]. A nurse manager’s role is crucial with regards to the staff morale and trust as stated in a study by Wilson in which it is suggested that effective management can increase the work quality and instill a sense of organizational commitment and grow their confidence in the nursing management [17]. The quality of a nurse’s trust in his/ her manager affects the behavior and performance of the nurse. The purpose of this study was to determine nurses’trust in managers (head-nurses and supervisors) and its relationship with nurses’ performance behavior
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