Nurses' team communication in hospitals: A quasi-experimental study using a modified TeamSTEPPS.

Abstract

Background: Communication is a bridge of transaction between the health team, patients, and families that applies in the service units of hospitals, which are closely related to the patient safety culture. TeamSTEPPS is a team strategies and tools to enhance performance and patient safety. Therefore, this study aims to analyze the effect of modified TeamSTEPPS training on the team communication of nurses in hospitals.Design and Methods: This study used a quasi-experimental pre-post-test control group design and a purposive sampling technique.Results: About 28 nurses participated and were distributed into control and intervention groups. The results of the Wilcoxon test on communication perception obtained a p-value greater than α (0.980>0.050), while on communication attitudes the p-value was greater than α (0.517>0.050). Furthermore, the spearman rho test showed that there was no difference between the team perception (p=0.624; α=0.050) and communication attitudes (p = 0.320; α = 0.050). This means that the implementation of this training towards nurses’ Team communication in the hospital did not have a significant effect.Conclusions: Hospitals need to carry out the implementation of TeamSTEPPS in a sustainable manner and develop good teamwork and effective team communication.Significance for public healthTeam communication is a critical component in the healthcare delivery process, especially among nurses that provide the most care to patients. Many studies have shown that failure in team communication would cause numerous hazardous impacts on patients. These include medical errors, and adverse and sentinel events. The implementation of modified TeamSTEPPS is highly expected to promote better communication and interprofessional collaboration, thus, prevent the incidence of medical errors and patient safety. This study analyzes the effect of the implementation of a modified TeamSTEEPS on Nurses’ team communication. The results would provide potential strategies to improve safety in hospitals and other healthcare institutions.