Nurses experience and perceptions towards video consultations and how affects the relation to the patients

Abstract

Abstract Background The integration of telehealth services, particularly video consultations, has rapidly expanded in healthcare settings, presenting a paradigm shift in patient care. The study aimed to contribute to a deeper understanding of how ambulatory nurses experience using video consultations. Further, we aimed to explore how video consultations are established and how video consultations affect ambulatory nursing care from the nurse’s perspective. Method A hermenutic qualitative focus group approach was employed with nurses from two Danish cardiological outpatient clinics. Findings Two focus group interviews provided qualitative insights into the nuanced perspectives of nurses. Findings are presented by three themes 1) ‘Nursing care is a relational practice and must remain so’, 2) ‘Video consultations have both pros and cons and must be used at the right time’ and 3) ‘Missing initiatives that will enable the nurses to use video consultation’. The findings provided an in-depth understanding of factors that can affect the motivation, opportunities, and enablers, which, in their absence, can be used to explain the limited scope of vide Conclusion The study highlights the importance of organizational support and infrastructure in shaping nurses' attitudes towards video consultations. Strategies for successful implementation include targeted training programs, user-friendly technology, and clear implementation strategy. Additionally, understanding the contextual factors influencing nurses' attitudes is crucial for tailoring interventions and optimizing the integration of video consultations into routine clinical practice.