Abstract
To describe the communication behaviors identified by nurses as key to a competent patient handoff at change of shift. Qualitative analysis of nurse descriptions of best and worst handoffs from the incoming and outgoing nursing perspective. Competent, quality nursing handoffs include specific information exchange and socioemotional (relational) communication behaviors. A communication-based perspective may be useful in establishing handoff routines that reduce communication-related patient care errors and foster a positive nursing environment.
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