Abstract
For marginalized communities around the globe, lack of stable Internet access can result in a “digital divide.” The author’s sociotechnical analysis of three marginalized communities—rural Native Americans in the US, Syrian refugees in Jordan, and Congolese refugees in Rwanda—identifies several key contributing factors, including aid agencies’ changing priorities, goals, and political concerns, as well as technological, geographic, and cultural challenges. Through novel insights about these contributing factors of digital divides, the author generates a set of technical, organizational, and policy solutions.
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