Abstract
This study reports on a three month field trial of Microsoft NetMeeting by geographically distributed software engineers in a Fortune 500 telecommunications organization. Participants were selected based on their need to collaborate with remote colleagues. After an initial orientation, participants were encouraged to use NetMeeting, whenever possible, to perform regular work tasks. Participants were interviewed halfway through the trial and at the conclusion of the trial to gauge level of use and attitudes toward NetMeeting. Results indicated low NetMeeting use but moderate satisfaction. The findings also illuminated difficulties in the introduction of collaboration tools in an authentic work setting and the adaptation of tools under conditions of everyday use.
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