Notice of Retraction: Modeling the Influential Factors on Determination of CODP in Service Process

Abstract

The study aimed to apply the postponement theory originated from manufacturing domain, into the service operations, and proposed an understanding of CODP in service delivery process. Based on a literatures review, the paper discussed the differences between manufacture process and service process with special concern on customer contact, which helped to reach an understanding of the CODP in service operation and the factors influencing it. Then a model was set up for describing the relationship between these factors and the determination of the CODP. Finally practical implications were hence reached.