NoOps – A Multivocal literature review

Abstract

Traditionally, an organization had to have in-house servers and hardware to build a web application. This evolved into Cloud computing where the possibility for cost reduction and scalable data storage became a reality. With the introduction of cloud computing came a concept known as NoOps, or No Operations. This paper aims to take a closer look into what NoOps is and the benefits and challenges of NoOps. The authors identified three RQs that could help to give more insight into NoOps. Further we discussed the findings and RQs and lay out the way forward for future studies into NoOps. We also looked at artificial intelligence (AI) and how AI seems to be heavily linked with a true NoOps environment. With the lack of scientific studies into NoOps, a Multivocal literature review was selected as the method used to investigate the concept and its implications. We try to show voices both for and against NoOps. Further, we try to look at a misconception of what NoOps really is, what true NoOps could be. Finally we look at what requirements there are for companies wanting to go NoOps, and discuss the possibility that many companies unknowingly are moving towards a NoOps environment.