Üniversite Öğrencilerinde Memnuniyet Ölçeği: Geçerlik ve Güvenirlik Çalışması

Abstract

A qualified education depends on both the realization of the objectives expected from it and the level of satisfaction of those who benefit from this service. Determination of student satisfaction has an important place in determining the quality of the service offered in terms of higher education institutions. In this context, the aim of this study is to develop a measurement tool that can be used to measure the satisfaction levels of university students. For this purpose, “University Students Satisfaction Scale” (U-SSS) was developed. Exploratory Factor Analysis (EFA) was conducted on 1569 university students, and Confirmatory Factor Analysis (CFA) was performed on 1337 university students. As a result of the EFA, a structure consisting of 40 items with four factors (i. Social, Cultural and Physical Facilities of the University, ii. Facilities of the Educational Program, iii. University Service Area and iv. University Perception) was obtained. The variance was explained 58.219%. The Cronbach's alpha (α) internal consistency coefficient for 40 items in the final scale form was found to be .94. The structure obtained as a result of DFA was confirmed. As a result of the study, it has been determined that “University Students Satisfaction Scale” (U-SSS) is a measurement tool that can measure university students' satisfaction in a valid and reliable way.